Return & Refund Policy

Customer support

Returns and refunds, explained clearly.

Review the principles that will guide returns and refund support when V Luxury Mall begins accepting customer orders.

Read the policy

Effective Date: 11 November 2025

At VLuxuryMall.com, we aim to provide you with the finest quality luxury products. If you are not satisfied with your purchase, please review our policy below.

1. Eligibility for Return

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • Certain items (such as perfumes, cosmetics, or intimate wear) cannot be returned for hygiene reasons.

2. Return Process

  1. Contact us at support@vluxurymall.com